1. Eligibility, Identity, and Verification
You must be at least 18 and legally able to enter contracts.
You must use your legal name and a clear profile photo. No aliases for identity fields.
Verification is required before creating tasks or making offers. Level 1 KYC includes date of birth, billing address, bank details, mobile verification, and a profile photo. Level 2 “Verified” requires a government-issued ID and proof of address.
Businesses must provide accurate business names, registration details, and any required licenses for regulated services.
Do not share or sell accounts. One person, one account.
2. Professional Conduct
Be respectful, on time, and responsive.
Communicate clearly about scope, location, timing, and constraints before work starts.
Do not use abusive, discriminatory, threatening, or sexually explicit language.
No unsolicited romantic advances or harassment on or off the platform.
Attend scheduled appointments. If you cannot, give reasonable notice and follow the Cancellation Policy.
3. Task Creation and Offers
Describe tasks clearly with measurable outcomes, access needs, and any special requirements.
Set realistic budgets and timelines. If scope changes, update the task or agree a formal change in-app before proceeding.
Only make offers you can fulfil. Do not lowball to win and upcharge later without scope change approval.
Do not post duplicate or spam tasks.
Do not post tasks that are illegal, unsafe, or prohibited.
4. Prohibited Tasks and Content
Illegal activities, stolen goods, hacking, or evading law enforcement.
Weapons, explosives, illegal drugs, prescription drug procurement, or paraphernalia.
Adult or escort services, sexually explicit content, or voyeuristic recording.
Unlicensed professional services where licensing is required, including medical, dental, legal representation, immigration advice, electrical and gas work where a license or certification is mandated.
Alcohol, tobacco, or controlled items handling contrary to local laws or platform rules.
Cash-handling, cash pickups, cryptocurrency transfers on behalf of others, or money-movement tasks resembling remittance or cash-out work.
Misleading reviews, fake identities, or attempts to manipulate ratings or visibility.
Any content that is hateful, violent, or encourages self-harm.
5. Health, Safety, and Property Access
Prioritise safety at all times. Stop work if conditions are unsafe and report issues to Domesty.
Use appropriate tools, PPE, and safe methods. Comply with building and site rules.
For in-home tasks, agree access arrangements in the chat and respect privacy and household rules.
No recording inside private property without explicit consent.
Children and vulnerable persons must not be left in the sole care of an unvetted provider, and childcare tasks must follow all local safeguarding laws.
6. Payments, Escrow, and Off-Platform Activity
All payments must go through Domesty’s escrow. No cash, bank transfers, gift cards, or PayPal outside the platform.
Do not solicit or accept off-platform work for a task posted on Domesty.
Do not delay marking completion or releasing payment once the agreed work is done.
Tips or add-ons must be processed in-app.
Fee avoidance, price steering, or asking to cancel and “deal directly” is a serious breach and may result in account removal and loss of protections.
7. Insurance and Coverage Expectations
Task Insurance applies only when eligibility criteria are met and the task is created and completed on Domesty with payment held in escrow.
Coverage generally addresses accidental damage, loss, or theft related to the task when the policy conditions are satisfied. Coverage does not replace a warranty or guarantee of workmanship.
You must follow all safety, verification, and payment rules to remain eligible.
Report incidents promptly and provide evidence as outlined in section 10.
8. Quality, Completion, and Rework
Only mark a task complete when the agreed work is finished to a reasonable professional standard.
If work is incomplete or defective, the provider must make a reasonable attempt to remedy within a mutually agreed time.
If a customer blocks reasonable access to remedy, Domesty may deem the task complete for payment purposes.
For specialist trades, workmanship standards should align with applicable codes and manufacturer guidance.
9. Cancellations and No-Shows
If a party cannot proceed, request a cancellation in-app with a clear reason.
Repeated no-shows, late cancellations without good reason, or abuse of the cancellation system will affect account standing and may incur fees as per the Cancellation Policy.
Where materials were purchased or significant time incurred, Domesty may authorise partial compensation if supported by evidence and platform rules.
10. Disputes and Evidence
Keep all communication and agreements in Domesty chat. This is your record.
When raising a dispute, provide clear evidence such as before-and-after photos, time-stamped messages, call logs, invoices, and expert assessments where relevant.
Do not post private information publicly. Domesty will review evidence and may release funds, authorise partial refunds, or request rework based on policy and fairness.
Abusive or threatening behaviour during disputes will result in enforcement action.
11. Reviews and Reputation
Leave honest, constructive reviews focused on the work, timeliness, communication, and professionalism.
Do not offer or request incentives for positive reviews. Do not threaten negative reviews to gain concessions.
Personal attacks, hate speech, or irrelevant private information are not allowed and may be removed.
Review timing and visibility follow our Reviews Policy.
12. Domesty Pro Standards
Pro members receive increased visibility and benefits; in return, higher standards apply.
Maintain near-instant messaging responsiveness during working hours, clear quotes with itemised scope, and accurate arrival windows.
Keep licences and certifications current and uploaded.
Repeated cancellations, poor dispute conduct, or off-platform solicitation will result in loss of Pro status.
13. Data, Privacy, and Contact Exchange
Do not share phone numbers, emails, or social handles before a match unless explicitly enabled in-app.
Do not publish personal contact details in profiles or public comments.
Use shared information only for the task at hand and delete it when no longer needed.
14. Anti-Fraud, Multiple Accounts, and Platform Integrity
Do not create multiple accounts or misrepresent identity, skills, or certifications.
Do not manipulate location, reviews, or pricing through collusion.
Do not exploit bugs or scrape data. Report vulnerabilities responsibly to Domesty Support.
15. Rentals Addendum (when using Domesty Rentals)
Higher verification may be required for high-value items and new renters, including security checks and graduated borrowing limits.
Provide accurate item descriptions, photos, condition notes, and replacement value.
Deposits, if required, must be processed in-app. No cash deposits.
Take and upload time-stamped photos or videos at handover and return.
Late returns, damage, or loss will be handled under the Rentals and Insurance Policies, which may include chargebacks, fees, or claims.
Deliberate misrepresentation of an item’s condition or value is a breach and may lead to account removal.
16. Regulated and Sensitive Categories
Where a licence is required, only licensed providers may perform the work and must show proof on request.
No medical diagnosis, prescription, or invasive procedures on Domesty. First-aid within certification limits is allowed where lawful.
Legal and immigration advice must be given only by qualified and authorized practitioners in the relevant jurisdiction.
Locksmithing, gas, electrical, and alarm work must meet local regulations and standards.
Passenger transport is only permitted where the provider holds all required permits and insurance.
17. Enforcement and Consequences
Domesty may take action for breaches, including content removal, warning notices, temporary holds on funds, feature limits, suspension, Pro removal, and permanent account closure.
Serious breaches such as fraud, threats, hate speech, or attempts to bypass escrow can lead to immediate removal.
Domesty may withhold or release funds per policy during investigations and may cooperate with law enforcement.
You may appeal an enforcement decision by contacting Support with new or clarifying evidence.
18. Reporting
Use the report feature on tasks, profiles, or messages to flag issues.
For urgent safety risks, contact local authorities first, then notify Domesty.
False or malicious reports are themselves a breach.
19. Local Law and Jurisdiction
Follow all applicable laws, codes, and standards in your location.
Additional regional rules may apply in Nigeria and the UK; where laws differ, the stricter standard applies on the platform.
20. Updates
Domesty may update these Guidelines to reflect law changes, safety learnings, or product updates.
Continued use of the platform after an update means you accept the new version.